ACSISS Connect FAQs

Log a ticket via email on help@acsiss.com.au or directly on our support portal.

Please read the status reason in your system. Here are some common reasons why this would occur and what to do:

Direct Feeds:

• No signature profile exists or the signature on the form does not match the signature on file in the bank - Contact your local branch and update your signature profile

• Invalid bank account details - Resubmit the form with the correct details

• The person who signed the form was not authorised to do so - Resubmit the form with a signature from an authorised person

• The type of account is not available - You will be unable to create a direct data feed for this account, please try adding a CDR feed instead.

CDR Feeds:

• N/A - CDR Feeds do not go into a Problem state.

No, bank accounts are unlimited.

Yes, you can add feeds across multiple supported banks.

CDR Feeds: Yes, Data is available from the date specified when the user sets up the data share.

Direct Feeds: No, Data is available from the date the bank approves the feed.

Yes, data comes directly from the bank’s core banking system.

CDR Feeds: Yes, all these account types are available.

Direct Feeds No, only Bendigo Bank provides credit cards.

Each bank provides certain account types and products only; bank approval is not always based on the product only and instead can be based on the customer.

Yes. SISS Data Services is ISO 27001 certified and an Accredited Data Recipient under Australia’s CDR Open Banking regime, ensuring your data is handled to the highest security standards.

No, all banks require a wet signature when giving consent via a physical form.

Approximately 10 business days.

Direct feeds:

• The account has been closed, or there has been a BSB change.

• For ANZ or Westpac, the bank feed may have been cancelled online.

CDR Feeds:

• The consent for the account may have expired, if so, you will need to give consent again to reactivate the feed.

Scan or photograph your signed form and send it to sissdataforms@siss.com.au using the highest image quality possible.

Please see your respective user guide.

The account holder, or a person authorised on the account.

A maximum of two signatures is required.

Yes, we offer exclusive not-for-profit prices to organisations registered with the Australian Charities and Not-for-Profit Commission.

Yes, it is available for Business Central on-premises version 20 onwards. Please see your business partner or contact us on our on our support portal if you are an on-premises user.

Sometimes transactions from NAB or Westpac appear later than expected.

These banks may send us pending transactions, but ACSISS only calculates balances using posted transactions. Pending transactions can change or be removed, so we don’t include them until they are confirmed by the bank.

If the first new transaction we receive after the last confirmed balance is still pending, we won’t add any new transactions for that day. We’ll automatically try again the next day, once the transaction has been posted.

This happens more often with Westpac than with NAB, but no action is required from you.