This article answers the most common questions asked about our bank feed solution.
My Bank Feed is in Problem status, what do I do?
Please read the status reason in your system. Here are some common reasons why this would occur and what to do:
No signature profile exists or the signature on the form does not match the signature on file in the bank - Contact your local branch and update your signature profile
Invalid bank account details - Resubmit the form with the correct details
The person who signed the form was not authorised to do so - Resubmit the form with a signature from an authorised person
The type of account is not available - You will be unable to create data feed for this account
For any other issues, please raise a ticket to help@acsiss.com.au
Is there a limit on the number of bank accounts we can add?
No, bank accounts are unlimited.
Can I add accounts from multiple banks?
Yes, you can add feeds across multiple supported banks.
Can I get historical data?
Data is available from the date the bank approves the feed.
Is the data accurate?
Yes, data comes directly from the bank’s core-banking system.
Can I get credit cards?
Yes, with CDR bank feeds credit cards are available.
With Direct bank feeds, only Bendigo Bank provides credit cards.
Can I get loan accounts?
Yes, with CDR bank feeds loan accounts are available. They are not available via Direct bank feeds.
Can I get term deposit accounts?
Yes, with CDR bank feeds loan accounts are available. They are not available via Direct bank feeds.
Why can’t I get all my desired accounts?
Each bank provides certain account types only.
Is the data secure?
Yes, SISS Data Services is ISO 27001 compliant, which means we meet this information security certification's strict data security requirements.
Do you accept digital signatures?
No, all banks require a wet signature when giving consent via a physical form.
How long does it take to process a Direct Feed authority form?
Approximately 10 business days.
Why did my feed stop unexpectedly?
The account has been closed, or there has been a BSB change.
For ANZ or Westpac, the bank feed may have been cancelled online.
How do I submit my form?
Scan or photograph your signed form and send it to sissdataforms@siss.com.au using the highest image quality possible.
How do I cancel my bank feed?
Please see your respective user guide.
Who can give consent for my bank feed?
The account holder, or a person authorised on the account.
How many people need to sign my consent form?
A maximum of two signatures are required.
Do you offer Not-For-Profit pricing?
Yes, we offer exclusive not-for-profit prices to organisations registered with the Australian Charities and Not-for-Profit Commission.
